Last Updated: August 2, 2025
No Refunds, No Returns Policy
ZestyRat Research Chems maintains a strict NO REFUNDS, NO RETURNS policy on all products.
Policy Overview
ALL SALES ARE FINAL. We do not accept returns, exchanges, or provide refunds for any reason, including but not limited to:
- Change of mind
- Incorrect ordering
- Unused products
- Dissatisfaction with products
- Research project cancellation
- Regulatory changes
- Product performance in research applications
Why We Have This Policy
Research Chemical Nature
Our products are specialized research chemicals that:
- Cannot be restocked once shipped for safety and contamination reasons
- Are subject to strict handling and storage requirements
- Have specific chain of custody requirements
- Are intended for immediate research use upon receipt
Safety and Compliance
- Contamination Risk: Products cannot be returned due to potential contamination
- Regulatory Requirements: Research chemicals must maintain strict chain of custody
- Safety Protocols: Once products leave our facility, we cannot guarantee proper storage conditions
- Legal Compliance: Return of research chemicals may violate applicable regulations
Customer Responsibility
Before placing an order, you are responsible for:
- Verifying product specifications and quantities
- Ensuring compliance with applicable laws in your jurisdiction
- Confirming your research requirements
- Understanding storage and handling requirements
- Reading all product descriptions and safety information
What We Guarantee
While we do not offer refunds or returns, we do guarantee:
- Quality Assurance: All products meet our stated specifications
- Proper Packaging: Products are securely packaged for safe transport
- Accurate Fulfillment: Orders are carefully verified before shipping
- Timely Shipping: Orders are processed and shipped promptly via USPS
Damaged or Defective Products
In the rare event of shipping damage or manufacturing defect:
Immediate Notification Required
- Contact us at [email protected] within 24 hours of delivery
- Provide your order number and photographic evidence of the issue
- Do not use or handle damaged products
Our Response
- We will investigate each claim individually
- Replacement products may be provided at our sole discretion
- Decisions are final and not subject to appeal
- No monetary refunds will be provided under any circumstances
Incorrect Orders
We are not responsible for:
- Orders placed incorrectly by the customer
- Products ordered that don’t meet your research needs
- Quantity errors made by the customer
- Address errors provided by the customer
To avoid ordering errors:
- Double-check all product specifications before ordering
- Verify quantities and concentrations needed
- Confirm shipping address accuracy
- Contact us with questions BEFORE placing your order
Payment Processing
- All payments are final once processed through CashApp
- No chargebacks or payment disputes will result in refunds
- Payment disputes may result in account suspension
Legal Acknowledgment
By placing an order, you acknowledge and agree that:
- You have read and understand this No Refunds policy
- You accept all risks associated with research chemical purchases
- You waive any right to return products or receive refunds
- This policy is legally binding and enforceable
Exceptions
There are NO exceptions to this policy. We do not make exceptions for:
- First-time customers
- Large orders
- Repeat customers
- Special circumstances
- Legal or regulatory changes
- Research project changes
Contact Information
Questions about this policy? Email: [email protected]
Please direct all inquiries to email only. We do not discuss refund requests over the phone.
Alternative Recommendations
Before ordering, consider:
- Starting with smaller quantities for new research projects
- Consulting with colleagues about product suitability
- Reviewing published research using similar compounds
- Contacting us with technical questions before ordering
Governing Law
This policy is governed by the laws of Georgia and the United States. Any disputes related to this policy will be resolved in the courts of Columbia County, Georgia.
By completing a purchase, you acknowledge that you have read, understood, and agree to be bound by this No Refunds, No Returns policy.
This policy is effective immediately and applies to all orders placed after August 2, 2025.